Managed Fulfilment

We pick, pack and distribute orders on a daily basis enabling a next day delivery service.

Our personalised service has led to us becoming a key provider of managed order fulfilment in the UK for the mobile industry. The variety of services we offer enable us to offer a broad range of bespoke order fulfilment options. We understand that in in all businesses streamlined fulfilment is vital.

For B2B orders we can handle a variety of order types including; bulk deliveries, high volume multi-item orders and retail replenishment. We also have vast experience in the B2C market; we can process retail orders received via web, email, phone, drop shipping or interface EPOS/CRM. We have the flexibility to adjust our services to meet the changes in seasonal demand and cater for rapid changes in business trade; we can scale our services to suit you.

We have rigorous checks in place to guarantee order accuracy and we can handle complex requirements such as differing pack sizes and packaging per order. Our packaging team can create custom branded labelling and packaging to ensure brand continuity and stand out throughout the logistics process. We are highly experienced in creating tamper-evident packaging, tailored to suit the card and device markets.

For UK and overseas deliveries, we use a combination of our own vehicles and carefully selected third party transport providers. We offer both time critical and standard packaging delivery services with the backup of a full track and trace facility and an integrated customer portal for real time stock and order reporting.

Managed Web Store

We are experienced in all aspects of web store management.

We provide a complete fulfilment service to ensure order processing is fast and simple, providing you with more time to focus on developing and marketing your web store.

As a web store partner, we not only manage the pick, pack and dispatch side of fulfillment but also the stock control and order reporting. Our robust systems guarantee order accuracy and are able to manage complex requirements such as;

  • Personalisation
  • Differing Pack Sizes
  • Inserts
  • Label Customization

We can quickly develop highly effective and competitive bespoke packaging and solutions to support your business and positively impact your bottom line. We pride our web store management services on creativity and innovation.

Pick, Pack & Dispatch

We have made significant investment to our robust pick, pack and dispatch service (PP&D) Our expertise ensures that our service is fast, secure and safe to provide a streamlined process.

Our managed inventory and logistics services are supported by our robust pick pack and dispatch service (PP&D).

We specialise in handling high volume, high value assets such as mobile phones, SIM cards and EMV smart cards. Thousands of products pass through our facilities every year, with our dedicated systems we ensure that our accuracy and security is second to none.

We are fully integrated to Royal Mail and all UK courier companies. Our direct relationships with many bulk shipping companies, freight forwarding agencies and customs clearance houses helps ensure a quick delivery process.

An example of this activity, we offer a turnkey fulfilment service whereby we receive the clients web orders via secure order feed, for each order we pick the products which are held on stock and pack them in secure transit packaging. Once the web orders are packaged they are dispatched via designated air or road freight services and reporting sent to the client.

Direct Mail

We believe that helping our clients to achieve excellent communication with their customers is key to joint success. Cellpak has extensive experience in the whole direct mail process, from development through to mailing; we have everything you need to make your campaign a complete success. We have full in-house capability to handle letters, flyers, postcards, catalogues, store cards, SIM cards and more using our specialised machinery or by hand work for intricate jobs.

We pride ourselves on efficiency and creativity whilst maintaining excellent accuracy. As part of our mailing solution we take our customers order data and provide a range of data management services including cleansing and de-duplication. Our sophisticated variable data digital printing allows multiple parts of documents to be edited quickly to avoid accruing additional set up costs. We understand to achieve success from a direct mail campaign each item needs to be delivered to the right person at the right address with as little cost as possible.

Our outsourced mailing service helps to reduce the headache of managing mailing campaigns; we will provide you with assurance of quality as well as manage everything from initial campaign planning to supporting on-going multi part campaigns. Through our expertise and investment in technology we can add value and efficiency to your mailing campaigns.


Returns Management

CellPak has carefully developed a flexible logistics function to enable us to offer adaptable and responsive reverse logistics, especially suited to FMCE & FMCG, personal tech devices and mobile phones.

We can provide a cost-effective channel for used products to enable you to recapture value through resale or adhere to proper documented disposal regulations.

We can sort, consolidate and repack returned items to suit their next process and destination whether it is refurbishment or recycling. We offer integration directly into one of the largest end of life electronics recycling and device trade in operations in Europe, providing our customers with a valuable resource and possible revenue stream.

Our experience and processes ensure we provide a time and cost-effective mechanism to maximize any potential value and profit left in the product lifecycle. We are focused on driving down cost; our time sensitive operation ensures that there are no unnecessary delays which could impact on your potential to recapture value.

Our reverse logistics operation can work effectively in conjunction with our response handling services to manage customer returns, warranty replacements and repairs – using integrated data and activity-triggered communications to give a superior ‘joined-up’ customer experience.